Frequently Asked Questions
Please take a look at the list of questions below since the question/comment you wish to contact us about is likely addressed here.
Orders
If you have paid for the eBook and have not received it please follow the steps on this page.
No problem!
You do not need a PayPal account to make a purchase.
At the Cart page click the button that says “Proceed to Checkout” and you will be given the opportunity to pay with a credit card at the Checkout page.
Once at the Checkout page simply enter your credit card information in the provided area. Note: we do not store or have access to the credit card information as it is secretly encrypted by our payment gateway.
To get started go to the eBook shop page. Click the “Proceed to Checkout” button when given the option to.
If you have any additional problems please continue on to this page.
To request a refund, if your order has been placed within 60-days, simply send us a message asking for a refund with your full name (as how you entered it in your order) by clicking here.
If your credit card is not working on our payment gateway we'd like to help you resolve this issue. To troubleshoot please answer the following questions:
1. Are you using a debit card that requires entering a pin code?
We use PayPal as our credit card merchant. PayPal doesn't accept debit cards requiring a numeric password and pin-pad for entry.
2. Is your credit card expired?
Please check the expiration date on your credit card.
3. Has your credit card reached it's credit limit?
4. Have you tried using a different card to make sure the problem is not with your card?
Other tips
1.) If you are using a phone or tablet to make the purchase try using a desktop/laptop computer.
2.) Try switching your internet browser you are using to access the website.
3.) Trying clearing the cache on your internet browser to do a reset. Typically this is done by going to your browser preferences and then security options. Then click the clear cache button if it's provided.
Our payment gateway is working and we have successful orders occurring daily. Therefore it is likely that the problem lies with your credit card, or the device you are using.
We receive orders from around the world on a regular basis. To complete the order from another country simply indicate which country you are from on both the checkout page and on the billing page.
To order your copy of our comprehensive autoimmune book, visit this page and click the “Add to Cart” button and you’ll be on your way. Or click here to purchase it in the digital eBook format.
We have found that those on a tight budget can get the eBook by saving a little money every week, selling things they don't need, and asking several family and friends for a small $2-5 contribution each.
Money saved is money earned, so here are some ideas on how to save money:
- Stop eating out, and eat at home instead
- Stop purchasing unnecessary drinks like sodas, coffee, and energy drinks
- Cancel monthly cable TV subscriptions
- Stop all video rentals and going out to movies
- Stop smoking, chewing tobacco, and drinking alcohol
We are confident that if you implement these tips you could have the funds in a short time.
We have priced the eBook so that anyone can afford it while also giving us a small sustenance which enables us to continue doing research, maintaining the website, and adding helpful content.
Additionally, we offer three free eBooks on autoimmune-related problems.
Yes! We're happy to announce that we now have a physical copy of our book and manual which you can order here.
After being healed from my autoimmune disease my wife and I were excited to help others find the same answers that helped me. The problem I found is that it took almost all my time to manage the website, do continuing health research, and find ways to let people know about us.
We realized that if we were going to get this information out to a large audience that we had to be financially sustained by it. Charging a small price for the eBook is what makes it possible for us to do this on a full time basis and make this information available to more people.
Health and Personal Questions
We're happy to help as much as we can. We are not licensed physicians and the information we provide is not medical advice, but general educational and health information.
What we can say is that every person we have personally seen who has followed the five step protocol without deviation has improved, including myself.
If you are interested, you can take a closer look at our book here.
You can also schedule a personalized, one-on-one consultation with Gabriel Arruda by clicking here.
Though we make no promises for any particular results, the five step protocol in our book is specialized to address autoimmune diseases.
Every person we have personally seen who has followed the program without deviation has improved, including myself. There are also dozens of testimonies online of doctors successfully reversing a large diversity of autoimmune diseases using essentially the exact same principals found in our book.
If you are interested you can take a closer look at our book here.
Due to inquiry volume, we are unable to answer each individual question about autoimmune-safe foods or food preparation. We have food preparation suggestions on our recipes page and blog posts, as well as substantial information about what foods to avoid and which to eat in our book.
Generally speaking, the best diet for those attempting to heal from an autoimmune disease is a GMO-free, organic, gluten-free, dairy-free, plant-based diet, minus any foods that may have ranked high on a personalized food allergy or food sensitivity test.
To have Gabriel and Jennifer speak at an event, conference, or church just click the contact link here to put in a request.
Please make sure you have the following information in your request.
- The event, conference, or church name
- The event, conference, or church website
- The proposed event dates
- Any requests for a particular speaking topic (if any)
All we ask is for the travel and lodging expenses be covered. We always travel together so anticipate the expenses to be for two. In certain cases we may request an honorarium or a love offering.
I'd be happy to! Although a great majority of the common autoimmune-related questions are answered in our book, many people find it helpful to talk in person. You can schedule a phone or Skype conversation by clicking here.
Technical Questions
Please contact us indicating the eBook you are trying download.
If you have a health-related question, click here to schedule a consultation with Gabriel Arruda.
You can re-download the eBook by looking up the email sent to you at the time of your purchase since it contained a link to download the eBook.
If you can't find this email, you can use your full name and order number to get a re-download. Just follow the instructions of this page.
Thank you very much for reporting a technical problem! Please let us know by clicking here.